LEAP for our customer chatbot

I learned about the LEAP format in January when Mercer showed it to me in Nashville and ever since that time I've been excited to deploy it to build a customer chatbot in my business - a hypnosis training company. I'm thrilled to share the early results.

THE FIRST STEPS:
Mercer basically told me to record a long riff / rant about my business, and what the function of the chat bot should be. I went for a walk, had my phone in my hand and just blabbed all about the business, what I wanted the bot to do, how I wanted to create an obviously useful experience for customers / visitors, and how it should help them by segmenting into one of two possible buckets as early as possible in the convo.

I got the transcript and hopped into a Google Meet with @mercer. He got me to bring one other asset, which was a lame Google Doc that I created a while ago to be a basic bot training doc. We had me do a 'mini riff' to explain to the Gem that I'm attaching two files, one is the long riff, and one is a doc I built previously.

The output was INCREDIBLE. The gem basically gave me 3 LEAP files that we immediately tested in NotebookLM and Gemini.

The tone, the intention, the helpfulness ... the test responses were really amazing. But it still lacked knowledge.

So I asked Mercer if I should record myself updating the LEAP docs once I was ready.

And I did just that yesterday!

I just went for another walk, and recorded a riff all about the main product, the Mike Mandel Hypnosis Academy.

I then asked in my original "RIFF TO LEAP" chat, "Hey, here's some more info about our main membership that might be useful".

It produced a bunch more output (two new LEAPs and updates system instructions).

I am finally understanding how to build this stuff, and it's actually fun because all I have to do is go on a wild rant about things, record it all, and feed it to the Gem.

I am attaching the full video showing the exact process I used to update my initial LEAP documents so that we can all benefit from any feedback to me here in public, so everyone learns faster.